Refund Policy

We want every order placed with Lovable Credit to be risk-free. This policy explains exactly when you receive a refund and when a replacement applies instead.

1. Non-delivery — full refund

If we are unable to deliver a product you have paid for, you receive a 100% refund through the same payment method you used, normally within 1–3 business days of the decision.

2. Faulty or incorrect product

If the product delivered does not match the description, or stops working within its stated warranty period through no fault of your own, we will replace it free of charge. If a replacement is not available, we refund the amount you paid.

3. Delivered and working products

Because digital goods cannot be returned, an order that has been delivered and is working as described is not refundable. It remains fully covered by the warranty shown on the product page.

4. Situations not covered

Refunds and warranty claims cannot be accepted where the credentials have been shared or resold, where the recovery email, password or linked details of a delivered account were changed by the customer, where the product was used against the provider's own terms, or where the customer simply changed their mind after delivery.

5. Duplicate or failed payments

If you are charged twice, or a payment is taken for an order that never completed, contact us with the transaction ID and we will refund the extra amount in full.

6. How to claim

Contact support with your order number and a short description of the problem, including a screenshot where possible. We review every claim within 24 hours and keep you updated until it is resolved.

7. Processing time

Approved refunds are issued to the original payment method. Card and mobile refunds may take a few additional business days to appear, depending on your bank or wallet provider.