Privacy Policy

Your privacy matters to us. This policy explains what information Lovable Credit collects, why we collect it, how long we keep it and the choices you have.

1. Information we collect

We collect only what we need to complete your order: your name, email address, optional WhatsApp or Telegram contact, the products you purchase, the payment method used and the transaction reference. Support conversations and any screenshots you send us are stored with your ticket.

2. How we use your information

We use your details to process payments, deliver products, send order confirmations and delivery emails, provide warranty support, prevent fraud and comply with our legal obligations. We may also use anonymised, aggregated statistics to improve the store.

3. Payment data

We never see or store your full card number, banking credentials or wallet keys. Card and mobile payments are processed by our licensed payment partner; crypto payments are verified using only the public transaction ID you provide.

4. Sharing

We do not sell or rent your personal data. We share information only with the service providers required to run the store — our payment gateway, email delivery provider, hosting/database provider and advertising measurement partners — and only to the extent needed to perform their service, or when required by law.

5. Cookies and local storage

The website stores small pieces of data in your browser to keep you signed in, remember your cart, currency and language, and to remember that you have closed a popup.

6. Advertising and conversion measurement (Meta Pixel)

We use the Meta Pixel (Facebook Pixel) to understand how visitors interact with the website and to measure the results of our advertising. The Pixel may collect your IP address, browser information, pages visited and events such as PageView, AddToCart, InitiateCheckout and Purchase. This data is processed by Meta Platforms, Inc. according to their Privacy Policy. You can control ad preferences through Meta’s Ad Settings.

7. Data retention

Order records are retained for as long as needed for accounting, warranty and dispute-resolution purposes. Support messages are kept while your ticket remains relevant.

8. Security

Data is transmitted over encrypted connections and stored with access controls that restrict it to authorised staff. Sensitive credentials such as API and gateway keys are held server-side only and are never exposed in the browser.

9. Your rights

You may ask us at any time to review, correct or delete the personal data we hold about you. We will action reasonable requests, except where we are legally required to keep a record of a transaction.

10. Contact

Message our support team with any privacy question or request and we will respond as quickly as we can.